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Cancellations & Returns

we strive to ensure that you have the best experience while choosing and purchasing your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers satisfied, there may be times when you need to return a product due to circumstances beyond your or our control. Below, we've outlined our Cancellation and Refunds policy to make sure that if you decide to cancel your order or request a refund, the process is smooth and hassle-free.

Pre-Shipment Cancellations

Q: Can I cancel my order if I change my mind after placing it?

A: Yes, you can cancel Non-Ready to Ship products within 24 hours of ordering, and we will initiate a full refund. Please note that Ready To Ship orders cannot be canceled as they are dispatched within 24 hours of order receipt.

Q: Why is there a "24 Hour" deadline?

A: After order confirmation, our processes like picking, packaging, customizing, and logistics commence promptly. If a garment needs preparation or customization, the process starts right away.

Q: What if I want to cancel after 24 hours of ordering?

A: For orders canceled after 24 hours, we assess each case individually. Refunds are provided in the form of a Store Credit, redeemable on our website within a specified period. It takes a maximum of 2 business days to process cancellations and send an email notification.

Q: Could there be delays due to "unforeseen circumstances"?

A: While we strive for timely deliveries, unforeseen events like stock unavailability or other factors can cause delays. In such cases, we offer: a) A Store Credit for an alternative purchase. b) An option for a refund.

Q: What if I can't find an alternative Ethnic Fashion Statement?

A: In such cases, we ensure a complete refund, including product cost and shipping charges. We may also provide compensation in the form of Store Credit or discount coupons based on the order value and communication delay.

Q: What if I missed adding essential details when placing the order?

A: We make efforts to contact customers via email or phone for missing details. If there's no response within 15 days, we issue a Non-refundable Store Credit for order cancellation. We keep customers informed at each stage of their order. Post-Shipment Returns

Q: Can I return my ordered items if there's an issue?

A: Yes, if you receive damaged items, products with manufacturing defects, or the wrong items, you can return them within 48 hours of receipt.

Q: In which scenarios do you not accept returns?

A: Items purchased from our 'Sale' section won't be returned unless due to a manufacturing defect or a shipping error. Returns are not accepted if products are sent back after 7 days of receiving the shipment.

Q: What are the steps for returning items ordered from Ethnowear?

1. Inform Ethnowear: Report any complaints within 48 hours of receiving the product.

2. Confirmation Email: Wait for a Return Authorization confirmation email from us.

3. Shipping Back the Items: Return items via Registered Local Postal Service. Date 2023-09-13 Words 858 Characters 5358 Page 1 of 2

4. Item Receipt and Inspection: Our team examines returned items.

5. Proposed Solutions: We propose solutions, including product replacement, Store Credit, or a refund.

Q: What are my options if there was an error by Ethnowear?

A: You can choose between: 1. An Item Replacement 2. Issuance of a Store Credit 3. A Refund of the order value

Q: What is the value of Refund/Store Credit in case I opt for it?

A: Refunds and Store Credits include 100% of the value of the goods, including Shipping Costs and Stitching charges (if applicable), without exceeding the actual amount paid.

Q: What if I had to pay for courier service to return the item?

A: If the error was on our part, we'll refund the extra shipping cost incurred during the return. Otherwise, shipping charges and expenses are borne by you.

Q: Are there any cases where all three options or no option might be provided?

A: Ethnowear's Customer Care representative will offer limited alternatives for certain cases, such as returns due to customer preferences or delays beyond our control. More Details About Refunds

Q: How long does it take for refunds to be processed?

A: Refunds are initiated within 2 business days and are subject to your bank or credit card guidelines.

Q: What could cause delays at the bank/credit card company's end?

A: The time taken for refunds depends on service providers. Nationalized Banks may have longer processing times. Please be aware of bank policies for SMS notifications on credit amounts exceeding INR 5000. Coupon Code or Store Credit usage may affect refund methods.

Q: What about fees imposed by Financial Institutions, Credit Card providers, and Local Taxes?

A: Credit Card refunds may involve a commission charge. Bank Transfer refunds are issued as Store Credits. International Transaction Fees are not refunded. VAT, Custom Duty, Local Taxes, or Import Duties are borne by the customer as per local laws. If you have any questions or need clarification on any of the above points, please feel free to contact our Customer Care Representatives. By Mail: Ethnowear Pvt. Ltd., New Delhi - 110020, India