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FAQ

How to Place an Order:

Shopping with us is a breeze! Just follow these steps:

  1. Select Your Product: Choose the product you'd like to buy.
  2. Login or Proceed as a Guest: You can either create a login account or proceed as a guest.
  3. Add to Cart or Buy Now: Add the products you want to your cart or click "Buy Now" for a quick purchase.
  4. Choose or Add Delivery Address: Provide your delivery address details.
  5. Add Contact Details: Make sure to include your working phone number and email address.
  6. Payment: Select your preferred payment method and confirm your order.

Visit our website at www.Ethnowear.com and start shopping. Happy shopping!

How to Place an Order on Android/iOS:

Shop on the go by downloading our mobile app. Enjoy your favorite products anytime, anywhere.

What Is 'My Account'? How Do I Update My Information:

'My Account' gives you control over your Ethnowear.com transactions. You can:

  • Manage/edit your personal data like address, phone numbers, and email IDs.
  • Change your password.
  • Track the status of your orders.

How to Track My Order:

Track your order by visiting this link: Order Tracking. Enter your order number and click "Track" to see your order status.

Order Status Definitions:

  • NEW: Your order hasn't been processed yet.
  • PENDING: Your order is waiting for the designer to dispatch it.
  • DISPATCH: Your order has been dispatched, and you should receive tracking information via email.
  • COMPLETE: Your order is marked as complete; please contact us if you haven't received the item.

Can I Order a Product That Is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. You can use the 'Notify Me' feature to stay informed about product availability.

Can I Accept the Package After Checking the Contents?

No, packages cannot be opened before delivery is accepted. Please accept the package and contact us later if you have any concerns.

My Order Is Delayed. What Should I Do?

In case of a delay, check your email and messages for updates. We'll share a new delivery timeframe with you, and you can track the status in 'My Orders'.

Will Delivery Be Re-attempted If I Can't Collect My Order Initially?

Yes, we'll make a second delivery attempt the next working day if you can't collect your order the first time.

Does Ethnowear Deliver Internationally?

Yes, we deliver worldwide, except for fragile items. Shipping charges vary by location and are displayed at checkout. We accept PayPal, international credit cards, debit cards, net banking, and bank deposits for payment.

Shipping Timeframes:

  • Unstitched/Semi-stitched: 15-18 business days
  • Stitched: 22-28 business days

Your order will go through quality verification in Mumbai before being shipped. We'll provide tracking details once your order is on its way.

What to Do If the Package Is Opened or the Seal Is Broken?

What to Do If Your Order Is Approved but Not Dispatched for a Long Time:

How Do I Know My Order Has Been Confirmed?

I Haven't Received the Invoice for My Order.

Why Am I Unable to Track My Order?

Can I Change the Delivery Date of My Order?

Unfortunately, we cannot accommodate requests for specific delivery dates, but we'll ensure delivery by the promised date.